About Hotlines

Hotlines UK are specialist telephone trainers to the Contact Centre Industry: Telesales, customer service teams, helpdesks and switchboards. Helping your teams to develop practical tips, tools, techniques and phraseology designed to achieve results.

We run telephone skills training courses at all levels, for call centre management, team leaders, telephone agents, plus we're frequently invited to provide Train the Trainer courses!

Prior to the delivery of a Hotlines workshop, you should expect us to come to you with advice and guidance on how to get the best value out of our training. Following the delivery of a workshop, you will see execution around the soft skill set as well as sustained motivation at work.

Not only that, but every participant receives a colour workbook and Certificate of Achievement. And your company will enjoy lifetime use of the training materials.

Time and again, Hotlines' telephone skills courses have helped improve customer service, meet ISO 9000 standards & achieve telephone excellence. Hotlines trains the UK's biggest companies - and some small ones. To see who we've helped, see our Customer Reference Lists.

To find out more, please click below:

• What We Do
• What You Get
• Our Philosophy
• Our Training Methodology
• Our Experience
• Our Instructors