Our Experience

Hotlines UK has been around since 1988 - since before the terms "call centre" and "contact centre" were coined!

That means we've trained more than 25,000 telephone staff in call centre skills in over 500 organisations! Hotlines is probably the UK's most experienced telesales, customer service, and help desk training course provider.

And we're one of a rare breed of training companies that practices what it preaches.

Between 1988 and 2003, we ran our own call centres in London, Glasgow and Mumbai, so we really understand what it's like to be a telephone agent, team leader, supervisor or manager. In November 2003, our call centre business was purchased by our management team and rechristened.

That's why all our training messages are so practical and easy to absorb. And why telesales staff quickly buy into our no-nonsense style. We speak the language of the call centre and helpdesk industry and our training messages are rich in advice and guidance based on what we've achieved in our own call centres and what we've helped our clients do in theirs.

So your staff can evaluate what we say, practice it in the classroom, adapt it for their personal use and use it in the call or contact centre.

And when the classroom experience is complete, don't forget we also provide on-the-job coaching and refresher courses plus consultancy, advice and guidance to help make the training messages stick!

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