Hot Picks
What We Do
Using our innovative, unique multi- sensory training methodology we provide courses and materials for telesales, customer service, and help desk staff specifically tailored to your needs.
We deliver energising in-house workshops for telephone staff, call centre team leaders, supervisors, and managers.
Our workshops typically last 1- 2 days and we accommodate up to twelve students per course.
We can also provide refresher courses to re-motivate teams and raise and maintain performance levels.
Based on Real Life Experience
Our training messages are field tested so we know they work! We actively develop business too, so we do what you do!
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Topics Covered
Hotlines customises its materials for every client.
Popular topics are:
- Telesales & Appointment Generation
- Telephone Professionalism
- Team Leadership Skills
Innovative
We’ve developed a unique training methodology which is driven by colour, music, fragrances, flavours and toys!
Unique, fun, multi sensory training methodology - assists with breaking down learning barriers, caters for all learning styles. Because participants have so much fun their energy and focus is high throughout the training!
Training is participant centred, instructor led ensuring that participants come up with their own solutions to everyday business challenges.
The great news is because participants come up with their own answers: it’s their own data so they don’t argue with it and are more likely to do things differently and better!
Tailored to Your Needs
Our custom designed training brings noticeable behaviour changes and measurable quality improvements in an innovative high energy style.
We tailor all our materials to reflect your brand, systems, culture, processes and phraseology. We create brand new exercises and simulations to reflect the training needs of your staff.
This way we can fully engage your learners. Plus you can use the training materials to reinforce the messages again and again
