How Good a Listener are You?

For your eyes only! Try this test to establish how good a listener you are! Simply tick the appropriate boxes.

Question	True	False
I always try not to tune out what seems boring to me.
I actively listen to find the other person's key points.
I always make notes during complicated phone calls.
I am not easily distracted when I'm on the phone.
I don't let my likes/dislikes get in the way on the phone.
I concentrate solely on the other person's message.
I wait for the other person to finish before evaluating the message.
I never interrupt the other person.
I often restate the message to make sure I fully understand it.
I ask questions for clarification rather than telling the other person what I think they mean.

How to score

7 - 10 TRUE responses

You're a very good listener!

4 - 6 TRUE responses

Not bad! Time for a tune-up.

0 - 3 TRUE responses

We've got work to do!

There's a blank copy of this form you can use for anonymous surveys of your own call centre.