Hotlines Methodology

Hotlines UK offers long lasting learning for telesales, customer service, contact centre & helpdesk staff through our unique training methodology!

Developed over 15 years, the results are outstanding!

Highly participative, hugely practical, challenging and lots of fun, our methodology is focused on helping your telesales, customer service, telephone help desk or HR shared service team grow their skills collectively.

Using music, colour, fragrances and other "psychological triggers," your call centre team will absorb cutting edge training messages as they embark on a "journey of discovery" to discover best practice solutions to everyday telephone service challenges.

And because your staff make the journey together and uncover the answers for themselves, you'll watch their confidence and skills grow during the workshop!

Before they're even out of the classroom, your team will be planning how to apply their new found knowledge back in the call centre or on the helpdesk! We also provide on-the-job coaching, skills reinforcement, consultancy, advice and guidance!

[ BACK ]