We also train helpdesks, Human Resource departments, customer service desks and switchboards. Hotlines runs courses at all levels; for management, call centre team leaders, telephone agents, and even your own internal trainers.
Time and again, Hotlines' telephone skills courses have helped improve customer service, meet ISO 9000 standards & achieve telephone excellence. Hotlines trains the UK's biggest companies - and some small ones. To see who we've helped and what we do, see the reference lists on our main web site at http://www.hotlines.co.uk
Hotlines provides training workshops and materials for customer service, help desk and HR shared service staff tailored to your needs. We deliver energising, in-company training workshops for telephone staff, call centre team leaders, supervisors, managers and HR advisors. We can also refresh the skills of valued telephone staff and bring them back up to speed, especially after long term leave of absence because of pregnancy or sickness.
Our courses last up to 3 days and we accommodate up to twelve students per course.
You can subscribe to Hot Tips on telesales, call centre & telephone skills, and Industry White Papers on good practice and call centre structure. Click here to call Hotlines UK.
There's much more on the main Hotlines website to help you with your specific training needs including:
Then there's the Motivation Workbook:
And the Hotlines White Paper on Telephone Staff Burnout: