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20 Ways to Motivate Call Centre & Telephone Staff

Motivation

  1. Paint a big picture of the call centre
  2. Give telephone staff responsibility
  3. Establish a value chain for telephone agents
  4. Recruit well
  5. Provide regular telephone skills training
  6. Criticise poor work
  7. Rotate call centre staff
  8. Set high standards
  9. Say "Thank You"
  10. Job swapping between call centres
  11. Performance appraisals
  12. Be smart about pay
  13. On the job coaching
  14. Marketing the call centre internally
  15. Incentives for telephone staff
  16. Demonstrate leadership
  17. Maslow's Hierarchy
  18. Build team spirit
  19. Team meetings as motivators
  20. Systems reliability

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