20 Ways to Motivate Call Centre & Telephone Staff

1. Paint a big picture of the call centre
2. Give telephone staff responsibility
3. Establish a value chain for telephone agents
4. Recruit well
5. Provide regular telephone skills training
6. Criticise poor work
7. Rotate call centre staff
8. Set high standards
9. Say "Thank You"
10. Job swapping between call centres
11. Performance appraisals
12. Be smart about pay
13. On the job coaching
14. Marketing the call centre internally
15. Incentives for telephone staff
16. Demonstrate leadership
17. Maslow's Hierarchy
18. Build team spirit
19. Team meetings as motivators
20. Systems reliability

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