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Relocate Call Centre Staff
Chapter 7 of the Call Centre Motivation Workbook
In an organisation with multiple sites, it is sometimes possible to move the employee so that he or she takes on a new lease of life.
It is easier for the agent to re-invent himself at a new location.
An example of this would be one organisation that moved two of its jaded staff from the Midlands to Luton and found their productivity rocketed to levels higher than anything they had ever delivered before.
Despite showing clear signs of demotivation at their original location, they seemed to have something to prove to their new colleagues, and because they were already up to speed on the products and the job, they were able to turn on the power.
Some organisations have the luxury of being able to organise temporary job swaps between call centres in different countries.
This is most practical where there are no linguistic barriers and has been seen with branches in Benelux and North America.
