Hotlines Philosophy

At Hotlines UK we believe good telesales, customer service and contact centre training requires four elements:

1. Let The Students Learn!
   
   When people are guided and "gently nudged" (but not led) to work out how to do things for themselves, they are more likely to buy in to their training and it back in the call centre. Our training methodology encourages your people to take a "voyage of discovery" to come up with their own solutions to everyday business situations, albeit with a fair bit of handholding and nudging from us
   
   
2. Keep The Faith!
   
   Trainees must believe in the instructor and the training messages. Because we have run our own call centres since 1988, we can show your team how to apply their solutions to their own environment, quickly and easily
   
   
3. Mix 'n' Match
   
   We recognise that in every team, different people are good at different parts of the call centre expert skill set. For that reason we construct our workshops to ensure that everyone gets a chance to shine. And our unusual group mixing methodology means that even your more timid learners have the opportunity to learn at their own pace without embarrassment in front of their peers
   
   
4. Make It Fun!
   
   Learning is hard work, so we keep everything on an up note, bright and breezy and lots of fun!

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