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General
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Contact Hotlines Training
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Hotlines Home Page
Telesales & Call Centre White Papers from Hotlines UK
Hotlines Course Samples and Downloads
The Deadly Sins of Telephone Behaviour
Are You a Good Listener?
Training Topics Covered
Hotlines Case Studies
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Our Experience
What Do Hotlines Do?
What You Get
Hotlines Philosophy
Skilled Trainers
Telesales and Call Centre Team Leader Workshop
Telesales & Call Centre Hot Tips from Hotlines UK
Good Listener Form for Printing
 

Call Centre Burnout

Managing Telesales & Call Centre Staff - Identifying and Managing Burnout
Is Call Centre Burnout Real?
Understanding the Effects of Telephone Staff Burnout
Recognising the Symptoms of Telephone Staff Burnout
Managing Telephone Staff Burnout in an Ideal World
Burnout on a Budget
Reducing the Risk of Call Centre Staff Burnout
Acceptable Staff Turnover Rate following Burnout
Staff Burnout - Conclusions
 

Motivation Workbook

20 Ways to Motivate Call Centre & Telephone Staff
Paint a big picture - make the call centre feel involved
Give people responsibility
Devise a call centre employee value chain
Recruit well
Provide Regular Formal Training for Telephone Staff
Point out and criticise poor work - constructively
Relocate Call Centre Staff
Setting Standards for Call Centre and Telesales Staff
Say "Thank You" to telephone staff once in a while
Allow Job Rotation in the Call Centre
Hold Regular Performance Appraisals for Call Centre Staff
Be Smart about Pay
Deliver on-the-job coaching
Implement Internal Marketing in your Call Centre
Using Incentives, Prizes & Awards in Call Centres
To Motivate Call Centre Staff - Demonstrate Leadership
Use Maslow's Hierarchy of Needs
Building Team Spirit in Call Centres and Telesales
Team Meetings as a Morale Booster for Call Centre Staff
Ensure Call Centre Support Systems Reliability
 

Hot Tips

Hot Tip - Improving Call Control
Hot Tip - Shelf-Life of Learning
Hot Tip - The Impact Of Complaints On Customer Lifetime
Hot Tip - Opening For Call Control
Hot Tip - Up-selling/Cross-Selling
Hot Tip - Causes Of Stress In Call Centres
Hot Tip - About Salary Increases
Hot Tip - Getting Past The Gatekeeper
Hot Tip - Call Openings
Hot Tip - Don't let Managers Hide
Hot Tip - Exploit the on queue message