Our Trainers

All Hotlines UK instructors are employees and completely familiar with our materials, ethics and standards.

That means we take ownership - end to end - of making your training opportunity a truly outstanding experience. And you can be certain your team is being taught by an experienced subject matter expert.

Finding trainers who meet our standards is hard - when we do, we put them through 3 months of intensive training before they even get near the front of a classroom. We insist that all our instructors have worked in a contact centre, that they're educated to at least degree level and that they have that extra sparkle that lights up a classroom.

Your team can look forward to being encouraged and inspired. We also provide on-the-job coaching plus consultancy, advice and guidance! The last thing you want is a call turning into a public relations disaster!

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