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Hotlines Training Solutions
Telesales: Course Objectives
We all want two things: more market share and more profitable market share! There are probably 3 types of customer in the marketplace.
Those who you will attract and retain, those who are in a position to buy and those who are in a position to buy and who may buy from you or a competitor. This third category hold the incremental revenue and profit that we all strive to achieve.
To achieve this you need to differentiate!
more...Telephone Professionalism
Following this phone course, learners will demonstrate increased telephone professionalism and improved communication.
Customer Service
In this customer service workshop learners examine the following topics with the objective being to self design phraseology in everyday business challenges such as diffusing angry and stressed out callers, gain call control, drive solutions and deliver bad news in a positive way.
Tailor Made Materials
Hotlines UK customizes all its telesales, call centre, telemarketing & customer service course materials to reflect the needs of your staff
Topics Covered
Hotlines covers many disciplines such as:
- Professional telephone skills
- Customer service
- Telesales
- Call centre management
