What's in the course?

• Adopting the right behaviour and mindset for effective business development
• Opening the call

• Qualifying through effective probing
• Presenting features and making benefit laden statements
• Handling objections using customer focussed empathic techniques
• Closing the sale

Who's the course for?

This Course is for Telephone Professionals who:

• want to gain demonstrable proof of their skills and experience in Telesales
• already work in telesales, customer service, business development or set appointments and want to re-vitalise their techniques
• need to identify and create more opportunities to enhance the service they offer clients
• want to find out how to develop a flexible, self-phrased, customer-focussed approach to business development