What Do We Do

Using our innovative, unique multi- sensory training methodology we provide courses and materials for telesales, customer service, and help desk staff specifically tailored to your needs.

We deliver energising in-house workshops for telephone staff, call centre team leaders, supervisors, and managers. Our workshops typically last 1- 2 days and we accommodate up to twelve students per course.

We can also provide refresher courses to re-motivate teams and raise and maintain performance levels.

Example Team Leader workshop

From the needs analysis, through writing, classroom delivery, post-training debriefing, on-the-job coaching and refresher courses we take full ownership of the entire training process - all you have to do is relax and enjoy the results of our work. And the course materials are yours to keep afterwards.

Tell us what you want, we'll see what we can do

While everything we do is tailor-made to reflect the needs of your call centre team, your brands, corporate culture and systems, we're constantly asked to build programs including these popular topics:

• Telemarketing and telesales for beginners, intermediates and advanced, inbound and outbound
• Encouraging customer service staff to upsell and cross-sell
• Principles of customer service
• Customer retention
• Cross selling and up-selling
• Helpdesk skills
• Professional telephone skills
• Telephone selling through Independent Financial Advisors
• Principles of team leadership
• Supervisory skills
• Introduction to call centre supervision & management
• Coaching skills
• Presentation skills
• Train the call centre trainer
• Refresher courses to reinforce telephone staff skills

We customise all our call centre, telesales, telemarketing & customer service course materials to reflect the specific needs of your staff.

And everything we write is built around your organisation, corporate culture, brands and systems, so it's immediately meaningful to your telephone staff.

Our visual aids, workbooks, handouts and role plays carry your branding so you can retain them for lifetime use.

Additionally, during your workshop, we support your call centre team's needs for a fantastic learning experience, with role play recording equipment, background music, posters, scented pens and sweet incentives plus lots of gadgets and toys to keep everyone involved!

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